Last updated September 2, 2025

This Privacy Notice for Vermont Urgent Care & Multi Specialty Center (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://www.vermonturgentcare.org or any website of ours that links to this Privacy Notice

  • Use our urgent care and multi-specialty medical services across our clinic(s)

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or requests, please call us at (213) 386-2511.

SUMMARY OF KEY POINTS

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

  • Do we process any sensitive personal information? In some cases we may process health information or other data considered “sensitive” when necessary, with your consent, or as permitted by law.

  • Do we collect information from third parties? We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

  • How do we process your information? To provide, improve, and administer our Services; communicate with you; safeguard our Services; comply with law; and with your consent for other purposes.

  • When and with whom do we share personal information? With service providers and in specific situations described below.

  • How do we keep your information safe? We use organizational and technical safeguards, but no method is 100% secure.

  • What are your rights? Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal information.

  • How do you exercise your rights? Call (213) 386-2511 and we will consider and act upon any request in accordance with applicable law.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?

  2. HOW DO WE PROCESS YOUR INFORMATION?

  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

  5. HOW LONG DO WE KEEP YOUR INFORMATION?

  6. HOW DO WE KEEP YOUR INFORMATION SAFE?

  7. DO WE COLLECT INFORMATION FROM MINORS?

  8. WHAT ARE YOUR PRIVACY RIGHTS?

  9. CONTROLS FOR DO-NOT-TRACK FEATURES

  10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

  11. DO WE MAKE UPDATES TO THIS NOTICE?

  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you request information about our Services, book appointments, submit forms, or otherwise contact us. This may include:

  • Names, phone numbers, mailing addresses, contact preferences, and authentication data

  • Appointment, billing, and insurance information

  • Communications you send us (including call details and notes)

Sensitive Information. When necessary and permitted by law (or with consent), we may process the following categories of sensitive information:

  • Health data (e.g., symptoms, medical history, test orders/results)

  • Biometric data (where applicable)

  • Information revealing race/ethnicity or sexual life/orientation (only if provided and as permitted by law)

All personal information you provide must be true, complete, and accurate. Please notify us of any changes.

Information automatically collected

In Short: Some information—such as IP address and device characteristics—is collected automatically.

We automatically collect device and usage information when you visit, use, or navigate the Services, including IP address, browser/device characteristics, operating system, language preferences, referring URLs, device name, country/approximate location, and information about how and when you use the Services. We use this primarily to maintain security and for internal analytics and reporting.

Like many businesses, we also use cookies and similar technologies (see Section 4).

Log and Usage Data. Includes IP address, device info, browser type, settings, pages and files viewed, searches, date/time stamps, and device event information.
Device Data. Includes device/app identifiers, carrier/ISP, and system configuration information.
Location Data. We may infer general location from IP address. You can restrict location access in your device settings.

Information collected from other sources

In Short: We may receive limited data from public databases, marketing partners, and other third parties to improve records, marketing relevance, and events.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: To provide, improve, protect, and comply.

We process personal information to:

  • Provide and manage medical and related Services, including appointments and patient communications

  • Send administrative information (e.g., policy updates, reminders)

  • Request feedback and improve Services, products, marketing, and user experience

  • Identify usage trends and measure campaign effectiveness

  • Deliver permitted marketing (you can opt out of marketing calls/texts where applicable)

  • Comply with legal obligations and protect our rights, safety, and property

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: With service providers and in specific situations.

Service Providers and Vendors. We may share data with third parties who perform services on our behalf (e.g., hosting, analytics, communications, payment processing, EHR platforms) under appropriate contracts and confidentiality obligations.

Other Situations. We may share information:

  • For legal compliance, law enforcement, or public health reporting

  • To protect against fraud, security, or technical issues

  • In a business transaction (e.g., merger, acquisition) as allowed by law

  • With affiliates and business partners to offer Services (under this Policy)

Google Maps/Places (if used). If map features are used, Google may collect location data to provide directions and related services.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, for core functionality, security, preferences, analytics, and (where applicable) advertising.

We use cookies, web beacons, and similar technologies. You can set your browser to refuse cookies; some features may not function properly if you do.

Google Analytics. We may use Google Analytics to understand website use. To opt out across sites, you can use Google’s opt-out browser add-on: https://tools.google.com/dlpage/gaoptout and industry opt-outs at http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. See Google’s Privacy & Terms for details.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: As long as necessary for the purposes in this Policy or as required by law.
When we no longer have a legitimate business need to process your information, we will delete or anonymize it, or securely store and isolate it until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We apply reasonable administrative, technical, and physical safeguards.
However, no method of transmission or storage is 100% secure. Access the Services within a secure environment and contact us with any concerns.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect or market to children under 18 online.
If you believe we have collected information from a minor online, please call (213) 386-2511 and we will take appropriate action.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have rights to access, correct, delete, or limit use of your personal information, and to opt out of certain processing.

  • Withdrawing consent (where applicable): You may withdraw consent for specific processing where consent is the legal basis.

  • Marketing opt-outs: You can opt out of marketing calls/texts per applicable law.

How to exercise your rights: Call (213) 386-2511. We will verify your identity and respond as required by law.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Browsers and mobile operating systems may offer a Do-Not-Track (“DNT”) setting. No uniform standard exists today, so we do not respond to DNT signals. If standards emerge that we must follow, we will update this Policy.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Residents of certain U.S. states (including California) may have additional rights (e.g., to know, access, correct, delete, obtain a copy, opt-out of targeted advertising or “sharing,” and non-discrimination).

Categories of Personal Information Collected (past 12 months):

  • A. Identifiers: name, postal address, phone number, IP address, online identifier, account identifiers — YES

  • B. California Customer Records info: name, contact info, limited financial/insurance info where applicable — YES

  • C. Protected classification characteristics: demographic data provided or inferred, where permitted — YES (where applicable)

  • D. Commercial info: transaction/purchase data — NO

  • E. Biometric info: fingerprints/voiceprints — NO

  • F. Internet or network activity: browsing/search history, interactions with our site — YES

  • G. Geolocation data: device/location (imprecise) — YES

  • H. Audio/electronic/sensory: images, audio, video/call recordings — NO

  • I. Professional/employment: if you apply for a job — NO

  • J. Education information: student records — NO

  • K. Inferences: profiles about preferences/characteristics — NO

  • L. Sensitive personal information: health data; biometric (if applicable) — YES

We do not “sell” personal information and do not process sensitive personal information to infer characteristics.

Sources, purposes, and third-party disclosures are described in Sections 1–3 above.
Retention: See Section 5.

How to exercise U.S. state privacy rights: Call (213) 386-2511. You may designate an authorized agent consistent with applicable law; we will take steps to verify requests.

California “Shine the Light.” We do not disclose personal information to third parties for their direct marketing purposes. You may contact us by phone with any questions.

Accessibility: If you need this Policy in an alternative format, call (213) 386-2511.

Response Time: We aim to respond to a verifiable request within 45 days (or as otherwise permitted by law).

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes. We may update this Privacy Notice as needed to stay compliant. The updated version will be indicated by the “Last updated” date at the top. Material changes may be announced on this page.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Call: (213) 386-2511
Mail or Visit:
Vermont Urgent Care & Multi Specialty Center
1435 S. Vermont Ave #100
Los Angeles, California 90006

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on your location, you may have the right to request access to, details about, correction of, or deletion of your personal information, and to withdraw consent where applicable. To submit a request, please call (213) 386-2511.

Confidentiality of Health Information (HIPAA/CMIA)

We are subject to laws governing the use and disclosure of health information, including HIPAA, HITECH, and applicable state laws such as the California Confidentiality of Medical Information Act (CMIA). Notwithstanding any other provision in this Policy, health information subject to these laws is used and disclosed in accordance with such laws. Please see our Notice of Privacy Practices (available at our center and, where posted, on our website) for more information.